ACCESSIBILITY STATEMENT.
LOCKUP is committed to making our website and workspace facilities accessible to as many people as possible.
Our Commitment
LOCKUP Ltd is committed to ensuring that our website and workspace facilities are accessible to the widest possible audience, regardless of technology or ability.
We want everyone who visits our website, enquires about workspace, or uses our facilities to be able to find information, complete tasks and access our services with ease.
Website Accessibility
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably practicable. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Our ongoing work includes:
- using semantic HTML and clear heading structure;
- providing sufficient colour contrast between text and backgrounds;
- ensuring interactive elements are keyboard accessible;
- labelling forms and controls clearly;
- writing in plain language where possible; and
- testing pages with assistive technologies and accessibility tools.
Measures We Take
We review new page designs and templates against accessibility best practices before launch. We train content editors to use headings, link text and alternative text appropriately, and we fix issues reported by customers or identified during audits as part of our regular site maintenance.
Physical Accessibility at Our Sites
Accessibility at each LOCKUP site depends on the layout and features of that location. Many sites offer drive-up access, wide aisles and well-lit areas, but not every facility will be suitable for every need.
If you have specific access requirements, for example step-free routes, assistance with heavy items, or help during your visit, please contact the site team before you arrive so we can advise what is available and how we can support you.
Known Limitations
Despite our efforts, some areas of our website or third-party tools embedded on our pages may not yet be fully accessible. This can include older PDF documents, some embedded maps or widgets supplied by external providers, and content uploaded before our current accessibility standards were adopted.
We are working to improve these areas and welcome your feedback so we can prioritise fixes that matter most to our customers.
Feedback and Assistance
If you have difficulty using any part of our website, or if you need information in an alternative format, please contact us. Tell us which page you were visiting and the problem you encountered so we can help and improve our service.
We aim to respond to accessibility feedback within five working days.
Enforcement Procedure
If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS) for further advice on your rights and options under UK equality law.
Preparation of This Statement
This statement was prepared in 2026 and will be reviewed regularly. It applies to the LOCKUP website operated by LOCKUP Ltd.